Frequently Asked Questions

Do you have masks in stock?

Currently we have these items in stock. If you need masks, please place your order online as soon as possible as we will be fulfilling orders in the order they are received. 

When will my mask order ship? 

Orders will be shipped within 2-3 business days as long as the masks are in stock. If there is a lead time posted, please expect to wait this long before the order can ship. 

What does the lead time mean?

Lead time is the time between placing your order and when we can actually get it shipped. From there, the delivery time will depend on the shipping speed you choose on your order. 

How long will my order take to arrive?

3-5 days depending on how large of an order is placed.

How can I cancel my order?

All sales are final and cancellation will not be accepted.

Where are the masks being shipped from?

Our warehouse facility in Vancouver, WA.

Are your masks medical grade?

THEY ARE NOT, these masks are non-sterile and should NOT be used for surgical procedures. These masks are FDA certified for general and industrial use. For the purposes of the current global pandemic these masks offer good general protection. 

Are your masks CE certified? 

Yes, all of our masks are CE certified for general and industrial use. 

Do the masks have FDA certificates?

Our manufacturer is registered with the FDA for the production of our KN95 masks. The FDA does not issue official certificates, but we do have the manufacturers FDA registration number and the specific device listing number for the KN95 masks we offer. 

How are orders shipped? 

Orders are shipped via USPS or UPS depending on the order size. Please note that, due to high order volumes of the masks, your order may take up to 3 business days to ship. Tracking number will be sent to you as soon as it is available via email. We will try our best to ship your order ASAP and thank you for your patience!

Can you ship orders internationally? 

No, we do not ship outside of the United States.

Disclaimer: Ace Lineup Athletics, LLC believes that the information in this Technical Data Sheet is accurate and represents the best and most current information available to us. Ace Lineup Athletics, LLC makes no representations or warranties either express or implied, regarding the suitability of the material for any purpose or the accuracy of the information contained within this document. Accordingly, Ace Lineup Athletics, LLC will not be responsible for damages resulting from use of or reliance upon this information.

Please email: [email protected] with any questions or concerns you may have.

Thank you and we hope you and your family stay safe!